1. Nature of our services
We provide customised digital services (ads management, websites, software, apps and automation). Because work and team time start soon after payment, refunds depend on how much work has been done.
2. Cancellation
You can cancel a service by writing to [email protected] or WhatsApp +91 69136 12616 with your invoice number. Monthly services (such as ads management) can be cancelled before the next billing cycle and will not renew.
3. When you will get a refund
- Cancelled before any work has started: full refund of the advance, minus payment gateway charges if any.
- Future milestones not yet started: amounts paid for those milestones are refunded.
- Duplicate or wrong payment: refunded in full after verification.
- If we are unable to deliver the agreed core scope: a fair pro-rata refund for undelivered work.
4. When a refund is not possible
- Work, milestones or monthly cycles already delivered or approved.
- Ad spend already paid to Meta/Google, domain, hosting, software licences or other third-party costs.
- Delays caused by missing content, access or feedback from the client.
- Change of mind after work has started (payment for completed work is non-refundable).
5. Refund timeline
Refund requests are reviewed within 3 working days. Approved refunds are processed to the original payment method (via Razorpay) or your bank account within 5–7 working days; your bank may take a few additional days to show the credit.
6. Contact
LEADOS LABS, [FULL BUSINESS ADDRESS WITH PIN CODE], Assam, India · Email: [email protected] · Phone/WhatsApp: +91 69136 12616