1. Who we are
LEADOS LABS ("we", "us", "our") operates leadoslabs.in and provides Meta Ads management, website development, custom software, mobile app development and AI automation services from Assam, India. Legal entity: [LEGAL BUSINESS NAME], GSTIN [GSTIN].
2. Information we collect
We collect information only when you share it with us — through our website enquiry form, WhatsApp, email, calls or during a project:
- Contact details: name, phone/WhatsApp number and email address.
- Business details: business name, city, services you need and budget range.
- Project information you share with us (briefs, links, files, credentials you choose to provide).
- Payment information: when you pay us online, payments are processed by Razorpay. We do not store your card, UPI or bank login details.
- Basic technical data such as pages visited, device type, approximate city/country and how you reached our website, collected by our own privacy-friendly analytics (no advertising cookies).
3. Cookies, analytics & advertising
We use only the tracking needed to run and improve our website:
- Our own cookie-free analytics to count visits and see which pages are useful. It stores a random visitor ID in your browser's local storage, not your name or contact details.
- Meta Pixel / Google tags, only where advertising campaigns are active, to measure enquiries from ads.
- You can block or delete cookies in your browser settings at any time; the website will still work.
4. How we use your information
- To reply to your enquiry and prepare proposals.
- To deliver the services you hire us for and communicate project updates.
- To raise GST invoices, process payments and keep accounting records.
- To protect our website from spam, fraud and misuse.
- We never sell, rent or trade your personal data.
5. Sharing with service providers
We share data only with providers that help us run our business, and only as needed:
- Razorpay — payment processing.
- Cloudflare — website hosting, security and the secure database where enquiries are stored.
- Meta and Google — only for ad measurement where campaigns are active.
- Government authorities — only when required by law.
6. Data security
Our website uses HTTPS (SSL) encryption. Access to enquiry data is restricted to authorised LEADOS LABS staff. No method of storage is 100% secure, but we follow reasonable industry practices to protect your data.
7. Data retention
We keep enquiry and project data for as long as needed for the purpose it was collected, and for the period required by Indian tax and accounting laws. After that it is deleted or anonymised.
8. Your rights
You can ask us at any time to:
- See the personal data we hold about you.
- Correct inaccurate details.
- Delete your data (subject to legal record-keeping requirements).
- Stop receiving follow-up messages.
9. Grievance officer & contact
Grievance Officer: Koushik K Talukdar, Founder. We aim to respond within 7 working days.
LEADOS LABS, [FULL BUSINESS ADDRESS WITH PIN CODE], Assam, India · Email: [email protected] · Phone/WhatsApp: +91 69136 12616